Service Level Agreement (SLA) RBW Technologies will provide 100% uninterrupted transit to the Internet to all co-location customers who have purchased said service from RBW Technologies. Should transit to the Internet become unavailable for a cumulative period up to one hour in any one calendar month, Customer will receive a refund equivalent to one day of Customer's pro-rated Recurring Monthly Fees for that month. Customer will receive an additional refund of one day of the pro-rated Internet Connectivity Recurring Monthly Fees for each additional hour, or portion thereof, of unavailability. All refund calculations will be based on unavailability in one-hour increments. The above agreement does not cover outages caused by equipment and/or events not under the direct control of RBW Technologies or caused by individuals not directly employed by RBW Technologies. This Service Level Agreement does not cover outages due to scheduled or emergency network and/or facility maintenance, which will be broadcast to all customers in advance. Any and all refunds to Customer will not exceed 50% of the Customer's Recurring Monthly Fees for the month in which the refund is paid. RBW Technologies will maintain its network in such a manner as to provide to all customers the best possible performance to the Internet. In order to achieve this RBW Technologies makes the following guarantees to all onsite Internet customers: 100% uninterrupted transit to the Internet In addition to the above performance guarantees RBW Technologies will take all possible measures to insure all Customer traffic reaches its destination in a timely fashion comparable and within reason to any other carrier in the area. These measures include the manipulation of routing tables so as to direct traffic to the Internet using its best possible upstream link. RBW Technologies reserves the right to modify this SLA at any time without notice. Last Updated: January 10th, 2005